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Smart Sizing

Bompard brings next-gen precision sizing to luxury knitwear

How Bompard put Kleep's Smart Sizing to work, and the numbers it moved.

Bompard
Live with Kleep
Bompard
+7%

Conversion on assisted sessions

-10%

Size-related returns

01/

About the brand

Founded in Paris in 1984 by Éric Bompard, the maison that bears his name is France's reference for cashmere, a family house that built its reputation on a single fibre, sourced from the goats of Inner Mongolia and worked with an obsessive attention to gauge, ply and hand-feel. Where most knitwear brands treat cashmere as a line, Bompard treats it as the entire craft: fine-gauge sweaters, chunky knits, cardigans, dresses and accessories, in a colour range that has become a signature in itself. The brand sells through its own boutiques across France and a growing e-commerce operation that carries the same promise as the shop floor: knitwear that justifies its price by lasting, fitting and feeling right for years. That promise raises the stakes online. A cashmere sweater is a considered purchase, often a gift, and a considered purchase delivered in the wrong size is a small betrayal of everything the maison stands for.

02/

Challenge

Cashmere is one of fashion's quiet sizing traps. Knit stretches, so flat garment measurements mean far less than they do for a woven shirt, and how much it stretches depends on gauge, ply and construction. A fine 12-gauge fitted sweater, a relaxed oversized crew and a chunky cardigan may share a size label while behaving like three different garments on the same body. Intended ease compounds the problem: some Bompard pieces are designed to skim, others to drape, and a chart cannot tell a shopper which is which. Gifting, a large share of the maison's business, adds a final twist, the buyer often isn't the wearer. The consequences were the familiar ones, sharpened by price point: hesitation on the product page, two-sizes-ordered behaviour, and returns that are costly and delicate when the product is a premium natural fibre that must come back in perfect condition.

03/

Solution

Bompard deployed Kleep's Smart Sizing across its collection with the category's mechanics modelled rather than averaged. Every knit is calibrated individually, gauge, stretch behaviour and the intended ease of each silhouette are part of the recommendation, so a fitted fine-gauge pull and a relaxed chunky knit produce different answers for the same body. Shoppers build their profile in seconds, through a short questionnaire or Kleep's two-photo body scan taken via QR code on a phone, and every product page then answers the only question that matters: which size, for you, in this piece. The interface is white-labelled to the maison's understated codes and returns its recommendation in under 250 milliseconds, preserving the calm of a product page that sells texture and colour, not technology. For gift buyers, the guidance turns an anxious guess into a defensible choice, and for the maison, it puts fit expertise on every product page the way a boutique adviser would.

Bompard campaign imagery

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